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RETURN POLICY FOR IN STOCK ITEMS

Eco Simplista wants you to be completely satisfied with your purchase. Please inspect all shipments upon receipt. Report any losses, short shipments, or damages to us at once. All claims must be made within seven days after receipt of shipment. Save damaged merchandise and packing materials until claim is settled.

We accept returns within 15 days of purchase or, if purchased via the web, 15 days of delivery. We only issue a return label for incorrect shipped order and defective products.

Within 7 days of purchase or, if purchased via the web, 7 days of delivery: We accept returns of new, unused, 100% saleable and non perishable merchandise in original manufacturer's packaging or defective merchandise for full refund minus shipping costs and a 20% restocking fee. Original receipt must accompany refunds. Refunds will be made in the form of the original payment.

After 7 days of purchase or, if purchased via the web, 7 days of delivery: We do not accept returns of defective merchandise. A full refund minus shipping costs and a 20% restocking fee will be made via a Store Credit. We only accept returns of new, unused, 100% saleable merchandise in its original manufacturer's packaging. Original receipt must accompany refunds.

Delivery Charges: If a delivered item and if the return is a result of our error (you receive an incorrect or defective item), we will pay for the return delivery costs. If the return is not the result of our error, Eco Simplista is not responsible for the initial or return delivery costs.

Customers are responsible for packaging and shipping returned product. We recommend you insure your package with a reputable carrier in the event of loss or damage. Any damage caused during return shipping is the responsibility of the customer.

Customer refusal of any shipment is billable to the customer for both the return and original shipping costs as well as a 20% restocking fee.

RETURN POLICY FOR ITEMS NOT IN STOCK OR CUSTOM ORDERS

The only returns we accept are for orders defective in material or workmanship and provided there is prompt and appropriate communication and paperwork. Customer is responsible for shipping back to Eco Simplista and paying transportation charges within 15 days. All returns will have 20% restocking fee. All customer returns are subject to final inspection by supplier before final store credit is processed.

Flooring Inspection: The purchaser/installer is responsible for final inspection as to grade, color, finish defects, and other product quality issues. Do not install defective product. Use constitutes acceptance. Eco Simplista accepts no responsibility or liability for installer error or negligence.

Measurement and Quantity: Flooring is sold by the box/bundle. The actual square footage may differ when rounded to the nearest box/bundle size. The purchaser/installer is responsible for all measurement quantities. The purchaser will be charged for the actual footage shipped. Eco Simplista accepts no responsibility or liability for measurement errors.

RETURN POLICY FOR IN STOCK ITEMS

Eco Simplista wants you to be completely satisfied with your purchase. Please inspect all shipments upon receipt. Report any losses, short shipments, or damages to us at once. All claims must be made within seven days after receipt of shipment. Save damaged merchandise and packing materials until claim is settled.

We accept returns within 15 days of purchase or, if purchased via the web, 15 days of delivery. We only issue a return label for incorrect shipped order and defective products.

Within 7 days of purchase or, if purchased via the web, 7 days of delivery: We accept returns of new, unused, 100% saleable and non perishable merchandise in original manufacturer's packaging or defective merchandise for full refund minus shipping costs and a 20% restocking fee. Original receipt must accompany refunds. Refunds will be made in the form of the original payment.

After 7 days of purchase or, if purchased via the web, 7days of delivery: We do not accept returns of defective merchandise. A full refund minus shipping costs and a 20% restocking fee will be made via a Store Credit. We only accept returns of new, unused, 100% saleable merchandise in its original manufacturer's packaging. Original receipt must accompany refunds.

Delivery Charges: If a delivered item and if the return is a result of our error (you receive an incorrect or defective item), we will pay for the return delivery costs. If the return is not the result of our error, Eco Simplista is not responsible for the initial or return delivery costs.

Customers are responsible for packaging and shipping returned product. We recommend you insure your package with a reputable carrier in the event of loss or damage. Any damage caused during return shipping is the responsibility of the customer.

Customer refusal of any shipment is billable to the customer for both the return and original shipping costs as well as a 20% restocking fee.

RETURN POLICY FOR ITEMS NOT IN STOCK OR CUSTOM ORDERS

The only returns we accept are for orders defective in material or workmanship and provided there is prompt and appropriate communication and paperwork. Customer is responsible for shipping back to Eco Simplista and paying transportation charges within 15 days. All returns will have 20% restocking fee. All customer returns are subject to final inspection by supplier before final store credit is processed.

Flooring Inspection: The purchaser/installer is responsible for final inspection as to grade, color, finish defects, and other product quality issues. Do not install defective product. Use constitutes acceptance. Eco Simplista accepts no responsibility or liability for installer error or negligence.

Measurement and Quantity: Flooring is sold by the box/bundle. The actual square footage may differ when rounded to the nearest box/bundle size. The purchaser/installer is responsible for all measurement quantities. The purchaser will be charged for the actual footage shipped. Eco Simplista accepts no responsibility or liability for measurement errors.